Refund Information
What happens after a return or order issue is reviewed.
Transparency matters when money is returning to you.
EXPLORE THE PAGENOLQERA / FAMILY CARE / 13
Transparency matters when money is returning to you.
What happens after a return or order issue is reviewed.
When a refund applies
Refunds may follow an eligible return, an order issue, or another approved resolution. Nolqera provides free returns and exchanges within 30 days, and our team can help determine the appropriate next step.
Beginning the process
Contact our support team with your order number, the checkout email, and a description of the request. If the item has arrived, keep packaging and relevant accessories until return instructions are provided.
Review and approval
If a physical return is needed, follow the return directions provided by support. Once the returned item is received and assessed, we will inform you of the outcome and any next steps.
How funds are returned
Approved refunds are generally directed to the original payment method used at checkout. The time for a credit to appear can vary depending on the financial institution or payment provider; we do not promise a fixed posting time.
Promotional purchases
Where a promotion was applied automatically, a refund reflects the amount actually paid for the applicable items, subject to the specific order and any adjustment required by the resolution.
If you do not see your refund
Check the original payment account and allow for provider processing. If the credit does not appear after your payment provider's normal processing window, contact us with your order details.
Questions worth answering
Open a question to read the complete answer.
01Is return shipping deducted from my refund?
Our returns are free within the 30-day policy.
02How fast does a bank post a refund?
Posting time depends on your payment provider and financial institution.
03Can I receive a refund through another payment method?
Refunds generally go back to the original method used for the purchase.
Questions about a refund? Our support team is here 24/7.
24/7 customer support · Free shipping on every item · Free returns and exchanges within 30 days